Help With Crossroads.net

Sometimes you just need a little help, we're here.

My account & profile

Click here to reset your password. 

Your username is your email address.  If you don't remember the email address you created for your account send an email to websupport@crossroads.net and we will try to help remind you.

First be sure to Sign in and then click on your profile picture and click on My Profile, update where it says Change Password.


Connect with others

First be sure to Sign in and then click on your profile picture and click on Sign up to Serve.

On a Mobile device or Tablet?  Click the Menu (Hamburger Icon) in the corner, click Sign In, click the Menu again, click your profile picture and click Sign Up to Serve.

Still No Go? Ugh, sorry about this, it’s likely that you have two accounts in our system. This might have happened for a couple different reasons:

1. You created two accounts for yourself (oops!) 
2. You signed up to serve, gave a check, or registered as a new family. When that happens, sometimes we forget to check if you already have an account.

We can fix it though. Just contact your volunteer team leader letting them know what’s wrong. They’ll help you get squared away.

You’ll find every contact you need in the ReachOut section of the staff contact list.

Sorry that you can't find the group you're looking for.  It could be that the specific group is already full. Consider opening up your search a bit broader and if you still can't find a group that looks like it's for you, consider becoming a Leader.  You can find out more about being a leader on the Groups page. 

Hosts open up their homes for people to watch the weekend service. Groups do things together outside of the weekend service. Group leaders are following Jesus and they help others do the same. Interested in leading a group? Learn more here.

Yep. When people look at the map, they will only see your first name and last initial. We won’t reveal your address. And your dot won’t be on your exact location.


Childcare

Sorry that you don't see your young child in the childcare sign ups.  It may be that your child hasn't been set up yet. To register them, sign in and complete the form on the Childcare page.  If your child is registered, it could be that for a particular event your child is older than the maximum age allowed (even though they are still a minor).


Giving

First be sure to Sign in and then click on your profile picture and click on Giving History.  To print your statement you will need to select the year (most likely the previous year) from the Year dropdown and then click the Print Statement button. 


General Help

Crossroads.net now has site search! Check it out by clicking the search icon on the top right any page.

No worries, just update your preferences on your profile.  Sign in then click on your profile picture and click on My Profile, then Communications.  In the Email Communications section you can tell us your communication preferences.  If you want your account on our website to be inactivated all together, email websupport@crossroads.net.  

The Daily has gone away, but you can still connect with God in a fresh way every day through the Today experience in the Crossroads Anywhere app (available on the App Store and Google Play.

Also, check out the 100 Day Plan for a simple and effective reading plan you can follow at your own pace.

Sorry that you’re still having trouble. Please contact websupport@crossroads.net and we’ll do our best to get everything straightened out. Please be very detailed in your description of the problem. For many problems, it’s helpful if we know if you’re on a Mac or a Windows computer and also which web browser you’re using (including version). We’ll also need to know the web page that’s giving you trouble (please copy / paste a link).