Help With

Sometimes you just need a little help, we're here.

My account & profile

Don’t worry, it’s painless. Here’s a link to the register page. From there, it’s just entering your name, your email and a password. We’ll shoot you a quick verification email to make sure everything is working. Then… you’re in!

Click here to reset your password. 

Use Forgot My Account to send yourself an email with your username and a link to reset your password. If you’re not sure what email address you used when you signed up, send an email to and we will find your information.

Go to, click on My Account (near your picture in the top right), select Contact and Login, Enter your Current Password, New Password, and Confirm New Password

Forget your password? Don’t sweat it. We’ve all been there. After 10 unsuccessful login attempts your account is temporarily locked. But fear not, the account will automatically unlock in 1 hour.

Connect with others

First be sure to Sign in and then click on your profile picture and click on Sign up to Serve.

On a Mobile device or Tablet?  Click the Menu (Hamburger Icon) in the corner, click Sign In, click the Menu again, click your profile picture and click Sign Up to Serve.

Still No Go? Ugh, sorry about this, it’s likely that you have two accounts in our system. This might have happened for a couple different reasons:

1. You created two accounts for yourself (oops!) 
2. You signed up to serve, gave a check, or registered as a new family. When that happens, sometimes we forget to check if you already have an account.

We can fix it though. Just contact your volunteer team leader letting them know what’s wrong. They’ll help you get squared away.

You’ll find every contact you need in the ReachOut section of the staff contact list.

Sorry that you can't find the group you're looking for.  It could be that the specific group is already full. Consider opening up your search a bit broader and if you still can't find a group that looks like it's for you, consider becoming a Leader.  You can find out more about being a leader on the Groups page. 

Hosts open up their homes for people to watch the weekend service. Groups do things together outside of the weekend service. Group leaders are following Jesus and they help others do the same. Interested in leading a group? Learn more here.

Yep. When people look at the map, they will only see your first name and last initial. We won’t reveal your address. And your dot won’t be on your exact location.


Sorry that you don't see your young child in the childcare sign ups.  It may be that your child hasn't been set up yet. To register them, sign in and complete the form on the Childcare page.  If your child is registered, it could be that for a particular event your child is older than the maximum age allowed (even though they are still a minor).


First be sure to Sign in and then click on your profile picture and click on My Giving. To print your statement you will need to select the Year button and select the person in your household Statement to be printed.

General Help now has site search! Check it out by clicking the search icon on the top left of any page.

The Daily has gone away, but you can still connect with God in a fresh way every day through the Today experience in the Crossroads Anywhere app (available on the App Store and Google Play.

Also, check out the 100 Day Plan for a simple and effective reading plan you can follow at your own pace.

Sorry that you’re still having trouble. Please contact and we’ll do our best to get everything straightened out. Please be very detailed in your description of the problem. For many problems, it’s helpful if we know if you’re on a Mac or a Windows computer and also which web browser you’re using (including version). We’ll also need to know the web page that’s giving you trouble (please copy / paste a link).