Starting here could prevent you needing to reach-out for help
-
Have you downloaded the latest app version?
No? Then do it! Find the latest version of the Crossroads Anywhere App in the App Store (Apple) or Play Store (Android). You can find which version you have by looking at the bottom of your settings page.
-
Have you downloaded the latest OS (operating system) for your device?
In a nutshell, your phone has to have a compatible OS for the latest Crossroads Anywhere App version. You can find this in the App Store (Apple) or Play Store (Android). Pull up the Crossroads Anywhere App in the App/Play Store and then scroll down to 'Information' and click on 'Compatibility.' Cross check this with your device’s OS version within your phone’s settings.
-
After ensuring you have the latest versions of our app and OS for your device, have you cleared offline data in our app?
Clearing offline data also ensures that you have the latest data storing in your app for faster loading. Go to settings and select “Clear Offline Data.”
-
Okay, by now you should have the latest versions of the app and OS AND you’ve cleared the offline data, but it’s still not working? Time for a Hail Mary. (The football term, not the prayer. Although you could try prayer too...)
Uninstall the app, then reinstall it. We know it sounds crazy, but this honestly works sometimes
-
Need Password Reset Help?
Click here for guidance in how to manage your account and profile.
-
Need Help Resetting Your PIN?
On the app, go to the settings page, then select "Crossroads PIN." Here you can change the PIN for your account.
-
Make sure your phone does not have a VPN active - this can interfere with data access functions within the app
-
Try using the app while on WIFI-only - turn off your cellular data
-
Try using the app on a different wifi network - turn off your cellular data and ensure you’re on a differently named WIFI network
-
Try using the app while on cellular data-only (turn off your WIFI connection)
Still having trouble?
Send an email to appsupport@crossroads.net and we will connect with you to help resolve your issue.
-
Do I need to be a member of the Crossroads Community to use?
Nope, but you do need to create an account
-
How do I get to my settings?
Select the "hamburger" icon (three horizontal lines) on the top left corner to access your profile, then the gear icon in the top right corner
-
Which streaming devices offer the Crossroads Anywhere App?
AppleTV, GoogleTV, Amazon FireTV / Firestick, Roku
-
Which streaming devices offer the Crossroads Kids' Club App?
AppleTV, GoogleTV, Amazon FireTV / Firestick, (Roku coming 2024)
-
AppleTV, GoogleTV, & Roku not working? Try these steps to resolve it.
1. Make sure your TV software is updated
2. Make sure the streaming app is updated
3. Make sure you have a good internet connection
4. If all those are good, uninstall the Crossroads Anywhere app and then reinstall it.
Still not working? Uh oh… Please send an email to appsupport@crossroads.net
-
Amazon FireTV / Firestick not working? Try these steps to resolve it.
1. Make sure your TV software is updated
2. Make sure the streaming app is updated & make sure you have the correct Amazon App - if you've been a long time user, you may see two Crossroads Apps in the Amazon store. Don't use the one with the people climbing the mountain. It is no longer in use and Amazon won't let us remove it :(
3. Make sure you have a good internet connection
4. If all those are good, uninstall the Crossroads Anywhere app and reinstall it.
Still not working? Uh oh… Please send an email to appsupport@crossroads.net
-
Can I read or do I have access to the whole Bible in this app?
Nope, the daily scripture is curated through-out the year. You can get access to other chapters of the book we are currently focusing on by clicking on 'Scripture' and then selecting the book icon in the top-right-hand corner.
-
Which version of the Bible does this scripture section use?
ESV
-
How do I create a journal?
There are two ways to create a journal entry. Click on a specific verse to write a journal entry on it or just add a journal entry at the bottom of the scripture reading.
-
Do I have to publicly share my journal entries?
No. You can choose to share your journal entries with the public where your name and photo are visible to the community, or with your followers, or keep them private to just save to your history.
-
How do I read journal entries of people I follow?
After reading the daily scripture and journaling (just do it already) you can click ‘shared by others’ at the bottom of the screen to review journal entries of people you follow and other community members.
-
How long are my journal entries stored?
Indefinitely
-
Can I edit, share, or delete my journal entry?
Yes! Go to your profile and then click 'View My Account.' Scroll to find the journal entry, then click the three-dots icon of the journal entry in the top-right-hand-corner.
-
How to add prayer?
In the Daily Habit of “Pray for Others” you will be prompted to add your prayer request after praying for community members. You can also go to your profile and select ‘My Prayers’ to see all the prayers you’ve added or pray for others.
-
How do I manage my notifications for “x”?
Go to your settings and then select 'Manage Notifications.'
-
How do I clear my app notifications?
Got a red notification dot that’s driving you crazy? We get it… Here’s how to remove it: Click on Happenings at the bottom right, then Notifications at the top right. Read all the very interesting, totally-worth-spending-time-on-this notification you have and then it will be cleared out.
But if you are like everyone else in the world and you don’t have this kind of time, you can just click on Happenings at the top left to clear the red notification dot.
Once everything has been “read”, you will see a prompt that says “Nothing new for you.” Click on “Clear All,” then “Clear All” on the pop up. This will clean out everything in your notifications tab.
To customize the types of notifications you receive (AKA - stop this from happening again), go to your settings and then select 'Manage Notifications.'
-
What are stories?
This isn’t our version of TikTok. Sharing stories is a powerful way to build community and learn from one another, and sharing the story of what God is doing in our lives, whether on a grand scale or in the smallest details, takes that to a whole new level because God commands us to do it because it has real power (see Revelation 12:11). Have you had a moment recently or in the past where all you could say is, “that was God”? We want to hear about what God has done in your life!
Share Your Story
-
How long should my story be?
Short and simple is plenty.
-
Where can I give within the app?
Go to your profile and click 'Give.' This will take you out of the app and direct you to crossroads.net/give. Click 'Give Now' and you will be taken to PushPay.
-
Do you store my financial information?
No, we do not store your financial information anywhere with the app or Crossroads.
-
How do I review my Giving History, Campaign contributions and set-up Recurring Gifts?
Unfortunately, you cannot review these giving details in the app at this time. But, you can easily access all of your Giving information by going to Crossroads.net, signing into your account, and clicking on "My Giving".
-
Where do I view my streak progress?
On the app's home screen, you will see a streak icon showing the number of days of your current streak. Click on this icon to see your Daily Habit Progress. This will show a calendar view of what days you have completed at least one of your daily habits (scripture, prayer or gratitude). At the bottom of the progress page you can also see your current streak, your best streak and your total days you’ve completed daily habits in the app.
-
What contributes to my daily progress habit?
Completing any one of the daily habit exercises: Scripture, Prayer, or Gratitude are the main ways to achieve progress towards your daily streak. If you’re on the Prayer Team and serve to pray for our community in our app, you will also achieve progress towards your daily streak.
-
How exactly does the Scripture streak work?
Read scripture each day to keep the streak going! Seems so simple, right? But here are a couple details to know:
1. When you read the scripture each day, scroll ALL the way down to the bottom. You should see an orange button that says “Shared by Others.”
2. Each day is defined as 12:00A-11:59P EST. Keep this in mind if you are in a different time zone.
3. You know it’s counted as a streak when the Scripture icon color changes.
-
What about the Prayer streak?
Pray for the Community each day to keep the streak going! Same details as above, but also you can set the timer for however long you’d like to pray. To earn the streak, you have to finish that time.
-
And the Gratitude streak?
Answer the prompts each day to keep the streak going! Again, same details as above, but FYI you can set these to be private if you’d prefer.
Disclaimer
The streak feature is intended to be an encouragement to connect with God daily. If you miss a day, it's okay. God still wants to connect with you! We want to keep the streak count honest, so with that in mind, we do not have any way to manually update this number.
-
What is a widget?
With widgets, you get timely information from your favorite apps at a glance. You can use widgets on your Home Screen and Lock Screen to keep your favorite information at your fingertips. Or you can use widgets from Today View by swiping right from the Home Screen or Lock Screen.
-
How to add?
Apple says it best check out this link to learn more:
https://support.apple.com/en-us/HT207122
-
What does the Crossroads Widget do?
With the Crossroads Widget you can see your streak and the verse of the day on your Home Screen.