Privacy Policy

Last updated April 24, 2020

You want to grow spiritually. We want to help you. To do that, we collect data to better understand what kinds of topics and information you're likely interested in, so that we can offer you the kind of help you actually want. We're not going to sell your data or do anything weird with it. Promise.

This privacy policy applies to all information collected through the Crossroads websites (e.g. www.crossroads.net, www.crossroadskidsclub.net, www.briantome.com, sgwayfinder.com), mobile app(s), services, telephone, online chat, email, marketing communications, and events, including information collected via text-in or offline at events. Collectively these are referred to below as Sites or Apps.


1. Information We Collect

a) Personal information you disclose to us

In Short: We may collect all personal information that you provide to us, including, but not limited to, name, address, contact information, login information, household relationships, demographics, skills, and payment information.

We collect personal information that you provide to us when registering and/or completing forms on any of the Sites or Apps, including when you express an interest in obtaining information about us or our products and services, when participating in activities on the Sites or Apps (such as posting messages in our online forums or entering competitions, contests or giveaways), when making donations or payments, or otherwise contacting us. This may include information we collect from you “offline”, such as when you attend or participate in an event or program we sponsor, or when we interact with you in other ways in person.

The personal information that we collect depends on the context of your interactions with us and the Sites or Apps, the choices you make and the products and features you use. The personal information we collect can include the following:

Name and Contact Data.
We collect your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials.
We collect all login credentials, including passwords and challenge questions used for authentication and account access.

Payment Data.
We collect data necessary to process your payment if you make donations or purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. We do not store your credit card number or bank account numbers, except as required by law or with your consent. All payment data is also stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions. For more information on this, please see our Confidentiality and Security page (https://www.crossroads.net/confidentiality-and-security/). You may request contact information about our payment processor(s) at any time.

Social Media Login Data.
We may provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in section 6. “Use of social logins” below.

In some cases we will use a third-party tool (eg Showclix, VolunteerLocal, Facebook) as a way for you to register for a Crossroads event, in which case we may collect your personal information from that third-party supplier.

You agree to provide us with accurate and complete personal information, and you are solely responsible for the accuracy of all information you provide to us.


b) Information automatically collected

In Short: As is common on many websites and apps, some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites or Apps.

We automatically collect certain information when you visit, use or navigate the Sites or Apps. Unless otherwise stated, we do not share information which may reveal your specific identity (like your name or contact information), but we may share information which includes device and usage information, your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites or Apps and other technical information. This information is primarily needed to maintain the security and operation of our Sites or Apps, and for our internal analytics and reporting purposes, but in certain circumstances we share part of this information with third parties. You may request information concerning the identity of these third parties at any time.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in section 6 below titled “Cookies and Similar Technologies”.


c) Information collected through our Sites or Apps

In Short: We may collect information regarding your geo­location, mobile device, push notifications, when you use our website or apps.

If you use our Website or Apps, we may also collect the following information:

Geo­Location Information.
We may request access or permission to and track location ­based information from your mobile device, either continuously or while you are using our mobile application, to provide location ­based services. You'll always know why you’re giving us this permission and how it is being used. For example, to allow you to find and connect with other Crossroads people in your same geography.

We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, camera, reminders, sms messages, social media accounts, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Mobile Device Data.
We may automatically collect device information such as your mobile device ID, model and manufacturer, mobile phone number, operating system, version information and IP address.

Push Notifications.
With your consent, we may send you push notifications, which may include information regarding your account, the Apps and/or Sites, or other information related to your use of our Sites or Apps. If you wish to opt ­out from receiving these types of communications, you may turn them off in your device’s settings, or make such requests directly to us in writing.

d) Information collected from other sources

In Short: We may collect and use data from public databases, marketing suppliers, social media platforms (including Facebook, Messenger, Instagram, etc.), and other outside sources, to help us understand what kinds of topics might be most relevant to you, including web referrer information and remarketing pixels. This information may also be used by us to pre-populate forms and/or target our promotions, products and services to you. We recognized that sometimes the information we collect from third parties is changed without our knowledge, and not updated in our systems. As with the information you provide to us directly, you are solely responsible for the accuracy of information you provide to third parties which we may collect.

Examples of the information we may receive from other sources include: social media profile information (such as your name, gender, birthday, email, current city, state and country), your contact list, profile picture URL and any other information that you choose to make public; marketing leads and search results and links, including paid listings (such as sponsored links), video views, unique mobile IDs, and text services. Examples of information we may receive from other sources, but which may change over time includes your marital/relationship status, your current city, and similar identifiers.


2. How we use your information

In Short:
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To communicate with you about Crossroads news, events, products, and services, including events, products, and services we support from third parties.
To help you grow spiritually, by suggesting content, experiences, and community connections for you.
To enable staff in relevant roles to minister effectively to you and those around you.
To facilitate account creation, login process, and maintenance, with your Consent. If you choose to link your account with us to a third party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation, logon process, and maintenance. See section 6 “Use of Social Logins” below.
To send administrative information to you for Business Purposes and/or Legal Reasons. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To fulfill and manage your orders for Contractual reasons. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites or Apps, and/or for customer service and support purposes.
To deliver targeted Crossroads marketing and promotional messages to you. We may use your information to develop and display Crossroads content and advertising (and work with third parties who do so) tailored to your personal information, interests and/or location and to measure its effectiveness. For more information, see section 4 Use of Cookies below.
To match you with information from third-party databases that help us understand what kinds of topics might be most relevant to you.
To request feedback on our programs and services. We may use your information to request feedback and to contact you about your use of our Sites or Apps.
To protect our Sites for Legal Reasons. We may use your information as part of our efforts to keep our Sites or Apps safe and secure (for example, for fraud monitoring and prevention).
To enable user-­to­-user communications with your Consent. We may use your information in order to enable user-­to-­user communications with each user’s consent, and/or message boards, forums, Facebook groups (private or public), and similar co-called “community” environments.
To enforce our terms, conditions and policies for Business Purposes and/or for Legal Reasons.
For statistical analysis by Crossroads, to improve ministry to you, your family and friends, and others like you. This may include identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites or Apps, products, services, marketing and your experience.
For statistical analysis by trusted suppliers or ministry partners, but only after the data is anonymized (ie personal identification removed) or aggregated (so individual behavior is not identified).


3. Who we share your information with

In Short:
We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We only share and disclose your information in the following situations:

Service Providers. We may disclose your information to trusted suppliers who build or operate systems and services on our behalf, under agreements which contain privacy control provisions.
Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With your Consent. We may disclose your personal information for any other purpose with your consent.

We do not sell your information to third parties, and we do not provide your information to third parties for purposes which do not relate to Crossroads events, products, and/or services.


4. Use of cookies and other tracking technologies

In Short:
We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information, or to recognize you when you visit our Sites and Apps. This section explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or information that becomes personal information if we combine it with other information.

What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website and/or apps. Cookies are widely used by website and app owners in order to make their websites and apps work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website or app owner (in this case, Crossroads ) are called “first party cookies”. Cookies set by parties other than the website or app owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or app (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer or mobile device both when it visits the website or app in question and also when it visits certain other websites or apps.

Why do we use cookies?
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Sites and Apps to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Sites and Apps. Third parties serve cookies through our Sites and Apps for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Sites and Apps and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Sites or Apps, and parts therein, you visit):

Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Sites and Apps but are non­essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Sites and Apps are being used or how effective our marketing campaigns are, or to help us customize our Sites and Apps for you.

Social networking cookies:
These cookies are used to enable you to share pages and content that you find interesting on our Sites and Apps through third party social networking and other websites and apps. These cookies may also be used for advertising purposes too.

What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Sites or Apps. This allows us, for example, to monitor the traffic patterns of users from one page within our Sites and Apps to another, to deliver or communicate with cookies, to understand whether you have come to our Sites and Apps from an online advertisement displayed on a third­-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be limited. As the means by which you can refuse cookies through your web browser controls vary from browser­-to-­browser, you should visit your browser’s help menu for more information. The same applies to the use of our Apps, to the extent a technological ability to do so exists.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com, or conduct your own research on opting out of advertising networks.


5. Use of Google Maps

In Short:
Yes, we use Google Maps for the purpose of providing better service.

Our Sites or Apps may use Google Maps APIs. You may find the Google Maps APIs Terms of Service here https://cloud.google.com/maps-platform/terms To better understand Google’s Privacy Policy, please refer to this link https://policies.google.com/

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service. You agree to allow us to obtain or cache your location. You may revoke your consent at anytime. We use information about location in conjunction with data from other data providers, to the extent permitted by this policy or otherwise permitted by applicable law.

We may also use other map technology, site and/or app APIs for location-based services. You may request information about the other technologies we use at any time.


6. Use of Social Logins

In Short:
If you choose to register or log in to our websites using a social media account, or otherwise access any of our Sites or Apps (or products/services thereon), we may gain access to certain information about you.

Our Sites or Apps may offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, e­mail address, friends list, profile picture as well as other information you choose to make public.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Sites or Apps. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review each respective social media company’s privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.


7. How Long We Keep Your Information

In Short:
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We may keep such information indefinitely, archive it, or delete/destroy it, in our sole discretion, at any time, and we make no warranty or representation concerning the length of time we may retain, delete, or archive your information.

When we have no ongoing legitimate business need to maintain your personal information, we will either archive, delete or anonymize it.


8. How We Keep Your Information Safe

In Short:
We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that any technological measure, the internet, or hardware or software, or any other hardware, software, app, or website, is 100% secure. Although we will make reasonable business efforts to protect your personal information, transmission of personal information to and from our Sites or Apps is at your own risk. You should only access the services within a secure environment.


9. Children’s Information

In Short:
We do not knowingly collect data from or market to children under 13 years of age.

We do not knowingly solicit data from or market to children under 13 years of age. By using the Sites or Apps, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites or Apps. We comply with the Children’s Online Privacy Protection Act (COPPA), and you can learn more information about this act here: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule. If we learn that personal information from users less than 13 years of age has been collected, we may immediately deactivate the account and take measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 13, please contact us at contactus@crossroads.net.


10. Your privacy rights

In Short:
You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data­protection/bodies/authorities/index_en.htm

Technology Providers
Crossroads Church partners with several technology providers in order to deliver the best possible online experience to visitors. While we are not able to provide you with a list of every single technology provider, you are encouraged to familiarize yourself with the Privacy Policies of common providers, including, but not limited to:

https://pushpay.com/privacy
https://policies.google.com/privacy?hl=en
https://www.volunteerlocal.com/privacy-policy.php

The foregoing list does not include every provider we work with, but should enable you to begin your process of researching and understanding common privacy policies.

Disclaimer of Reliability:
Crossroads Church makes no representations or warranties regarding the condition or functionality of the Sites or Apps, their respective suitability for use, or that the Sites or Apps (or any parts thereof) will be uninterrupted or error-free.

Disclaimer of Damages:
By using the Sites and Apps, you assume all risks associated with your use, including any risk to your computer, mobile device, software, hardware, or data, being damaged by any virus, software, file, or any other technology that might be transmitted or activated by or through the Sites or Apps. Crossroads Church shall not be liable for any damages of any kind (general, special, incidental or consequential damages, including, without limitation, lost revenues or lost profits) resulting from the use or misuse of the Sites or Apps, even if we are advised of the possibility of such damages.

Disclaimer of Endorsement:
Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply endorsement, recommendation, or favoring by Crossroads Church. The views and opinions of authors expressed herein do not necessarily state or reflect those of Crossroads Church, and shall not be used for advertising or product endorsement purposes.

Copyrights and Trademarks:
Copyright (c) 2018 Crossroads Church All Rights Reserved

All material on this website is copyrighted by Crossroads Church, except for some material that is copyrighted by others and used here by permission. Copyrighted material may not be copied, reproduced or otherwise used for commercial purposes without the written permission of the copyright holder. This site also contains some trademarks, which may not be appropriated by persons other than the trademark owner and may not be used contrary to trademark law. If you wish to request permission to use materials in a manner otherwise prohibited herein, please send an email to: contactus@crossroads.net or contact us via telephone at (513) 731-7400.

Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:

Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites or Apps. To opt­ out of interest ­based advertising by advertisers on our Sites or Apps visit http://www.aboutads.info/choices/. For further information, please see section 4. “Use of cookies and other tracking technologies” above.

Opting out of email marketing:
You can unsubscribe from our email list(s) at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the email list – however, we will still need to send you service-­related emails that are necessary for the administration and use of your account unless and until your account is terminated by you or us. To otherwise opt­-out, you may access your account settings and update preferences.


11. California Residents’ Specific Privacy Rights

In Short:
Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Sites or Apps, you have the right to request removal of unwanted data that you publicly post on the Sites or Apps. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites or Apps, but please be aware that the data may not be completely or comprehensively removed from our systems.


12. Updates to this policy

In Short:
Yes, we will update this policy as necessary to stay compliant with relevant laws, adjust policies based on our activities, and to improve our products and services, and the expectations concerning them.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.


13. How to contact us about this policy

In Short:
If you have questions or comments about this policy, you may email the Data Protection Office DPO@crossroads.net or mail to:

Crossroads Church 3500 Madison Rd Cincinnati, OH 45209 513-731-7400